I am presented with the attached error when trying to claim my staking rewards, i have tried using different browsers. I am connecting using Tangem Wallet and Wallet Connect.
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Hi @nigel
Can you please provide more details
This reward is for CORE or BTC staking
Please provide your staking address
You tell us this is a decentralized platform but we can’t even unstake our already staked coins also claim our staked rewards all I get is error error error this is very frustrating and I won’t recommend core to anyone. I just lostmy savings investing and trusting in this pr**ject. Good luck to anyone that still have faith
To help us investigate and resolve this for you as quickly as possible, could you please share the following details:
- Are you encountering this issue on Core Mainnet?
- Is the issue occurring while claiming CORE or redeeming BTC?
- What exact error message are you seeing? A screenshot of the error would be extremely helpful.
- What wallet are you using (e.g., MetaMask, OKX, Trust Wallet, etc.)?
Once we have this information, we can escalate it to the appropriate team and assist you better. Again, we sincerely appreciate your patience and are here to support you.
Thank you.
I’m using Metamask please
And the error message is failed to claim or undelegate core
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Can you please share your wallet address (that you are using to unclaim) and the screenshot of dashboard (which display the total amount of Core staked)?
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